Privacy Policy

Welcome to Linepuzzlepet. Your privacy and the security of your personal data are of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website www.linepuzzlepet.com (the “Site”) and our digital puzzle games.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Data Controller
   For the purposes of the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act, the data controller responsible for your personal data is:

Company Address: Office 305, Floor 3, Varna Business Center, 2 Vladislav Varnenchik Blvd, Odessos, 9000 Varna, Bulgaria

Email Address: draw@linepuzzlepet.com

Phone Number: +359 52 602 487

2. Age Restriction, Child Privacy, and Unauthorized Charges
   Minimum Age Requirement:
   Our Site and services are strictly intended for users who are at least 16 years of age. We do not knowingly collect or solicit personal data from anyone under the age of 16, nor do we allow such persons to purchase digital items or licenses on our Site.

Anti-Fraud and Parent/Guardian Responsibility:
If we learn that we have collected personal data from a child under 16 without verifiable parental consent, we will delete that information as quickly as possible.

If you believe that a child under 16 has provided us with personal data, or if there is an unauthorized transaction made by a minor using a parent’s payment method, please contact us immediately at draw@linepuzzlepet.com.

Important Security Notice: To combat payment fraud and chargeback abuse, upon receiving a verified report of an unauthorized minor transaction, Linepuzzlepet reserves the right to immediately terminate and revoke the associated digital access, license, or virtual items, and may permanently block the associated account, device, or IP address from further access to our services.

3. Digital Products, Delivery, and Waiver of Right of Withdrawal
   Our website offers virtual digital goods and interactive online puzzle services (such as “draw-to-save” and ball-guiding games).

Important Notice on Digital Delivery and Consumer Rights:
In accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), the standard 14-day statutory right of withdrawal (right to a refund) does not apply to the supply of digital content which is not supplied on a tangible medium.

Once the performance or digital delivery has begun with your prior explicit consent and acknowledgment provided during the checkout process, you acknowledge and expressly agree that you forfeit and waive your 14-day right of withdrawal. Therefore, all digital purchases are final, non-refundable, and cannot be canceled once the delivery or access to the game content has commenced.

4. Intellectual Property and Limited Use License
   All original graphics, codes, visual materials, animations, music, and gameplay mechanics displayed on this Site are either our exclusive property or legally licensed to us.

Limited License: When you purchase virtual items, tools, levels, or features within our games, you are purchasing a non-exclusive, non-transferable, revocable, and limited personal use license.

No Ownership: You explicitly acknowledge that you do not acquire any ownership, title, or proprietary interest in the code, artwork, music, or virtual items themselves. The full intellectual property rights remain strictly with Linepuzzlepet.

Prohibited Uses: You are strictly prohibited from extracting, copying, reproducing, modifying, reverse-engineering, decompiling, or using any assets of this Site for other commercial or non-commercial purposes without our explicit written consent.

5. Information We Collect
   We only collect data necessary to provide you with game access, process secure payments via our payment processors, and maintain Site security.

Identity and Contact Data: Email address, and name (if provided during support or account creation).

Transaction and Financial Data: Details about payments made by you. Note: Your full credit/debit card information is collected and processed directly by our secure, PCI-compliant third-party payment gateway (Stripe). We do not store or have access to your raw payment card details on our servers.

Technical Data: IP address, browser type and version, time zone setting, operating system, and platform used to access the Site.

6. How and Why We Use Your Data
   We process your personal data under the following legal bases pursuant to the GDPR:

Performance of a Contract: To deliver the digital game services and licenses you purchase.

Legal Obligation: To comply with financial, accounting, anti-fraud, and tax regulations in Bulgaria and the EU.

Legitimate Interests: To prevent payment frauds, mitigate chargeback abuse, investigate unauthorized access, and improve our website’s performance.

7. Data Sharing and Transfers
   We do not sell or rent your personal data to third parties. We only share information with trusted service providers necessary to run our business:

Payment Processors (Stripe): To securely process transactions, perform necessary identity verification, and conduct advanced anti-fraud screening in compliance with Stripe’s security policies.

Hosting and IT Infrastructure: Companies providing secure hosting servers within the European Union.

Legal & Regulatory Authorities: If required by Bulgarian or EU law to prevent fraud, protect our legal rights, or resolve legal disputes.

8. Data Security and Retention
   We implement robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 5 to 10 years for financial transaction records under Bulgarian tax law).

9. Your GDPR Rights
   As a resident of the European Region, you have the following rights regarding your data under the GDPR:

Right of Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate data.

Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.

Right to Restrict or Object to Processing: Object to how we process your data.

Right to Data Portability: Request the transfer of your data to another organization.

To exercise any of these rights, please contact us at draw@linepuzzlepet.com. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).